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Insurance

At ediTRACK we help insurers focus on their customer's experience and on process improvement for cost reduction.

"The use of ediTRACK in property claims has realised more benefits than we initially thought possible. Claims notifications are being handled in a fraction of the time. Suppliers are making fewer calls into the office and quality scores have increased dramatically.All of this can only have had a positive impact on the customer experience".
Martin Ashfield, Head of Commercial Property Claims - AXA

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In a highly competitive insurance market we believe that internal process improvement is the best route to generate revenue growth. We can assist you in achieving measurable service improvements in terms of the customer's experience, increased transparency, and speed of information - enabling you to offer a full service and achieve competitive advantage.

ediTRACK know that your success is dependent upon the systems you employ and there are often opportunities for you to develop new systems that provide a real competitive edge. So whilst we can offer you comprehensive modular Claims Fulfilment System, we can also provide you with bespoke web-based solutions that directly address your current needs.

Our Claims Fulfilment Solution is provided on a cost effective pay-per-use basis with minimal development cost. We use web-based technology to quickly integrate your suppliers, partners, assessors, distributors and customers onto a single secure on-line system.

You receive real-time information on claims from the first notification to final resolution. With full control and visibility of the whole claims process you benefit from earlier claims settlement and delighted customers.

If your business is still reliant on slow paper processes and ad-hoc communications you could be losing out on significant cost savings plus new and returning customers.

Benefits of our Claim Fulfilment Solution:

  • An affordable, customisable, holistic claims process.
  • Real-time data for management reports and analysis.
  • Better control of approved suppliers with timely information sharing.
  • Supplier transparency to drive process improvements.
  • Increased utilisation and performance of approved suppliers.
  • Shortened claims cycle times due to improved communication.
  • Quicker payment of suppliers for reduced aged debt. Improved claims handler productivity.
  • Reduced claims leakage and fraud due to increased customer satisfaction.

If you would like to talk with us about your claims fulfilment process you can call us on 01753 625 800 alternatively contact us via our website and we will get back to you.